Aire Home Loans

DISPUTES / COMPLAINTS

This Internal Dispute Resolution service is provided free of charge to you

Aire Home Loans believes that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

We are a member of the Finance Brokers Association of Australia (FBAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.

Receiving complaints?
You can lodge complaints by contacting our office, the Complaints Officer by:

  • Phone 1800 88 28 46
  • or writing to PO Box 317, Willoughby, NSW, 2068
  • or by speaking to any representative of our business who will refer you to the Complaints Officer.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.

When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

We will observe the following principles in handling your complaint:

  1. there is no requirement for face-to-face contact between you and us, although it may be useful for us to come to a satisfactory resolution;
  2. we expect that both parties will make a genuine attempt to resolve a complaint promptly;
  3. we expect that both parties will provide all essential and relevant information, documents, written statements and any other materials that may properly and reasonably be believed to assist in resolving the complaint;
  4.  we expect that both parties will comply with all reasonable requests from the other party to provide information within a reasonable time frame.

Our external dispute resolution scheme

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is Australian Financial Complaints Authority (AFCA) phone 1800 931 678 or view their website at afca.org.au.

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

At Aire Home Loans we offer a wide range of loans from over 30 lenders to best suit your budget and needs. We ensure that you are getting the best loan available to you.

Aire Home Loans specialises in lending for purchasing, pre-approvals, the self employed, investors, refinancers, first home buyers, non-residents, bridging finance, reverse mortgages, commercial loans, business loans and debt consolidation.

Looking to negotiate a better deal on your current investment portfolio or to purchase your first investment property?

We can assist with simple or complex structures to suit you and your family’s needs now and in the future to aid in growing your portfolio.
By negotiating and/or refinancing an existing investment portfolio our loan specialists have saved our clients up to tens of thousands of dollars in interest every year.

Need funds to launch a new initiative, expand your company, invest in shares or cover unexpected costs?

We offer a range of loans with competitive rates and flexible repayment options.

We can show you commercial mortgages for Freehold / Leasehold up to 85% LVRs (Loan to Value Ratios).

Our commercial lending specialist will outline the available options of the day with the best rate on offer from a range of commercial lenders.

We understand the additional paperwork involved in running a small to medium sized business.

It’s important to work through all available documentation to make sure we obtain the best loan to suit your needs.

Our specialists will go through a range of lending options from full doc, low doc and no doc loans with you during your appointment.

Everyone would like a better deal without the hassle of haggling with the large banks, leave that to Aire Home Loans.

At Aire Home Loans we enjoy negotiating a better deal for you and saving you money and time off your mortgage.

Contact us today for a complimentary no obligation health check on your current loan.

Contact us today!

We make it easy for you… let us help you with your next home loan, business loan or investment loan.
Call us today on 0416 138 907.

Our external dispute resolution scheme

What our clients are saying

“Thanks Greg and the team at Aire Home Loans for fast, efficient service. You made the whole process easy, not to mention the great interest rate”

Ron M – Willoughby